If the product or credit you purchased is not visible on your OV chip card, even though the corresponding amount has been taking out of your account, you can visit the website www.ov-service.nl. Here, you can resolve the issue quickly and easily by following a few simple steps.
OV-service is able to do this because it is directly connected to the organisation that processes all transactions for many of the charging points in the Netherlands. If the transaction processor for the charging point you used is not associated with this website, you will be directed to the correct service department. Your question will soon be in the hands of the right people and all consumers with questions about potentially faulty OV chip card transactions will quickly get the help they need.
OV-service is an initiative of the Administratiekantoor OV Foundation.